{"xsrfToken":"79bbc69a157323bd9db056bd4ad2bf732f49f0c1_lout","branding":{"id":"4","key":"helpdesk","name":"Biomedical Informatics Core (BMIC) Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c5a7f4f6-a9c0-464b-ae4e-f2e44ee02b5a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YTk1NzYyNS0wNDUwLTQ1YjctYWQyYy01MGQxMDQ0NWFlNDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM1YTdmNGY2LWE5YzAtNDY0Yi1hZTRlLWYyZTQ0ZWUwMmI1YSI6WyJyZWFkIl19LCJleHAiOjE3Mjg2NDY0NjgsIm5iZiI6MTcyODY0NTg2OH0.ju98tFoYsfX38ItMpcMsS5SiAoMG9yEB19BvPlUogYk&client=8a957625-0450-45b7-ad2c-50d10445ae49&mode=fit","logoId":"c5a7f4f6-a9c0-464b-ae4e-f2e44ee02b5a","isLogoAvailable":true,"helpCenterTitle":"Utah Clinical & Translational Science Institute - Help Center","sharedPortalName":"University of Utah CTSI","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Utah Clinical & Translational Science Institute - Help Center","sharedPortalName":"University of Utah CTSI","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#c8102e","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"4","key":"helpdesk","projectId":10005,"serviceDeskId":4,"name":"Biomedical Informatics Core (BMIC) Helpdesk","description":"<p>Raise a ticket to receive assistance/information related to BMIC resources. (OpenSpecimen, Twilio, Research Data Network tools)</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"128","name":"(OS) Add/Edit/Remove User Request","descriptionHtml":"<p>Use the attached form to provide your request details.</p>","callToAction":"(OS) Add/Edit/Remove User Request","introHtml":"<p>Use this request to Add, Unlock, Edit, or Remove a user's account.</p>","icon":10531,"iconUrl":"https://utahctsi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[39],"key":""},{"id":"74","name":"(OS) General Support Request","descriptionHtml":"","callToAction":"(OS) General Support Request","introHtml":"<p>Request OpenSpecimen information or support.</p>","icon":10458,"iconUrl":"https://utahctsi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[39],"key":""},{"id":"124","name":"(OS) Printer Support","descriptionHtml":"<p>First, review the attached printer form, then proceed to provide relevant details and submit your help ticket. Thank you!</p>","callToAction":"(OS) Printer Support","introHtml":"<p>Printer support for OpenSpecimen projects.</p>","icon":10579,"iconUrl":"https://utahctsi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10579","groups":[39],"key":""},{"id":"83","name":"CPOE - EHR Evaluation Tool - Bug Report","descriptionHtml":"<p>Please describe the overall issue related to the feature you are experience problems with.</p>","callToAction":"CPOE - EHR Evaluation Tool - Bug Report","introHtml":"","icon":10567,"iconUrl":"https://utahctsi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[26],"key":""},{"id":"84","name":"CPOE - EHR Evaluation Tool - Feature Report","descriptionHtml":"","callToAction":"CPOE - EHR Evaluation Tool - Feature Report","introHtml":"","icon":10511,"iconUrl":"https://utahctsi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[26],"key":""},{"id":"59","name":"CTSI, BMIC Consulting Services Request","descriptionHtml":"<p><a href=\"https://ctsi.utah.edu/cores-and-services/bmic\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CTSI BMIC Overview</a> - <a href=\"https://protracks.ccts.utah.edu/request\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CTSI ProTrackS Registration </a></p>","callToAction":"CTSI, BMIC Consulting Services Request","introHtml":"<p>Use this request if you need consulting services from the Biomedical Informatics Core</p>","icon":10510,"iconUrl":"https://utahctsi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[23],"key":""},{"id":"63","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing with CCTS systems or infrastructure</p>","icon":10476,"iconUrl":"https://utahctsi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[23],"key":""},{"id":"85","name":"Research Data Network Tools Request","descriptionHtml":"<p>Submit a request for more information about <a href=\"https://ctsi.utah.edu/cores-and-services/bmic/research-data-resources\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CTSI Research Data Resources</a> (pcornet, N3C, TriNetX, ACT)</p>","callToAction":"Research Data Network Tools Request","introHtml":"<p>Request more information about pcornet, N3C, TriNetX, ACT</p>","icon":10467,"iconUrl":"https://utahctsi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[41],"key":""},{"id":"76","name":"TriNetX, General Support","descriptionHtml":"","callToAction":"TriNetX, General Support","introHtml":"<p>Request information, access or support for TriNetX related issues</p>","icon":10458,"iconUrl":"https://utahctsi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[41],"key":""},{"id":"127","name":"Twilio SMS/Voice Calls Service Request","descriptionHtml":"","callToAction":"Twilio SMS/Voice Calls Service Request","introHtml":"","icon":10550,"iconUrl":"https://utahctsi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[40],"key":""},{"id":"78","name":"BMIC Report Automation","descriptionHtml":"","callToAction":"BMIC Report Automation","introHtml":"<p>Notifications and tasks for automated reports</p>","icon":10469,"iconUrl":"https://utahctsi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"62","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://utahctsi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"123","name":"REDCap Part 11 Compliant Project Request","descriptionHtml":"","callToAction":"REDCap Part 11 Compliant Project Request","introHtml":"","icon":10530,"iconUrl":"https://utahctsi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"64","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature or service</p>","icon":10511,"iconUrl":"https://utahctsi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"65","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://utahctsi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":23,"name":"Biomedical Informatics Consultation Request"},{"id":39,"name":"OpenSpecimen Support"},{"id":41,"name":"Research Data Network(s) Resource Request"},{"id":40,"name":"Twilio Services Request"},{"id":26,"name":"CPOE - Leapfrog"}],"orderMapping":{"23":[59,63],"39":[128,74,124],"41":[85,76],"40":[127],"26":[84,83]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1590b58d-de3a-354f-9ec2-da98e61903b7","appLinkName":"System Confluence","appLinkUrl":"https://utahccts.atlassian.net/wiki","spaceKey":"OS","spaceName":"OpenSpecimen User Guide","spaceUrl":"https://utahccts.atlassian.net/wiki/spaces/OS","isServer":false},"labels":[],"projectKey":"HELPDESK","serviceDeskId":4,"kbLinkDomainURLs":["https://utahctsi.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELPDESK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YTk1NzYyNS0wNDUwLTQ1YjctYWQyYy01MGQxMDQ0NWFlNDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mjg2NDcwNjgsIm5iZiI6MTcyODY0NTg2OH0.hCd7QKQXcC0CeRP3_3RQmYnYRt7d9_yUdUZMCGw8Kjo","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"8a957625-0450-45b7-ad2c-50d10445ae49","tokenDurationInMins":20}},"reqCreate":{"id":74,"projectId":10005,"form":{"name":"(OS) General Support Request","descriptionHtml":"","callToAction":"(OS) General Support Request","intro":"<p>Request OpenSpecimen information or support.</p>","instructions":"","icon":10458,"iconUrl":"https://utahctsi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/74","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/74","calendarParams":{"firstDay":0,"date":"2024-10-11T05:24:28-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1590b58d-de3a-354f-9ec2-da98e61903b7","appLinkName":"System Confluence","appLinkUrl":"https://utahccts.atlassian.net/wiki","spaceKey":"OS","spaceName":"OpenSpecimen User Guide","spaceUrl":"https://utahccts.atlassian.net/wiki/spaces/OS","isServer":false},"labels":[],"projectKey":"HELPDESK","serviceDeskId":4,"kbLinkDomainURLs":["https://utahctsi.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YTk1NzYyNS0wNDUwLTQ1YjctYWQyYy01MGQxMDQ0NWFlNDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mjg2NDcwNjgsIm5iZiI6MTcyODY0NTg2OH0.hCd7QKQXcC0CeRP3_3RQmYnYRt7d9_yUdUZMCGw8Kjo","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"8a957625-0450-45b7-ad2c-50d10445ae49","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}