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Initial Considerations

The BMIC team will be unable to assist with printer setup & label design until the below has been accomplished/gather by the research team:

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  1. Once the research team and their department IT contact has ensured the above is completed with success, submit a BMIC Printer support ticket: https://utahctsi.atlassian.net/servicedesk/customer/portal/4/group/23/create/124

    1. Provide relevant details for your request, given the supported use cases provided at the bottom of this page

    2. Submit ticket

  2. BMIC team will respond via help ticket to gather required information needed to begin your Printer setup with OpenSpecimen:

    1. BMIC team obtains firewall exception (est. 2-3 weeks)

    2. BMIC team configures printer connection to OpenSpecimen (est. 1 week)

  3. OpenSpecimen Navigator aligns with research team on label design in testing environment

    1. Research team tests label printing & adjusts as needed

    2. Research team confirms design

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  • If your printer machine has already been configured, but is being move to a new location/room this does not require BMIC support so long as your department IT contact confirms the printer will stay on the same network with the same IP address.

  • The BMIC team supports the following Printer Setup(s):

Label Printing Failure

 

The printer has already been configured for project/lab, but labels are failing to print. If you are experiencing print issues, follow the below steps:

  1. Reboot printer (turn power to printer off)

  2. Wait a few minutes

  3. Turn printer power back on

    1. If labels do not begin to generate after taking the steps above, submit a printer support ticket providing the below information in your ‘description’ box.

Printer details needed to support:

  • Protocol Short Title being printed

  • Lab group (ie, OBGYN, Pediatrics, Pulmonary)

  • Date & Time print failure occured (be as specific as possible)

New Machine Setup (or) Printer Relocation

A printer needs configured for the first time

(or)

A previously setup printer is being move to a new IP address, which requires new machine setup.

Printer details needed to support:

  • Model Number

  • IP Address

  • Maximum DPI

Printer Add to existing workflow

A printer & label configuration has already been completed, but now needs configured for an additional printer

Printer details needed to support:

  • Model Number

  • IP Address

  • Maximum DPI

  • Protocol to be printed

How to submit an OpenSpecimen Printer Support ticket:

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Navigate to: https://utahctsi.atlassian.net/servicedesk/customer/portal/4/group/23/create/124

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Provide relevant details for your request, given the above use cases

...