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Mosio provides an interactive texting platform allowing research teams to manage and engage with participants. The platform grants the study team access to their project dashboard to facilitate 2-way text messaging with research participants whether that be a simple conversation, appointment reminders, etc.

The CTSI will handle the setup up your project account with Mosio, however it is the study teams responsibility to configure and manage their dashboard /communications with research participants to meet their project needs.

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Configurable features:

• Contact list

• 2-Way Text Chat

• Appointment Reminders

• Storylines

• Alerts

• Simple Surveys

Important Considerations

• A copy of your approved IRB document that notes SMS/ text message communications is required to facilitate opt-in requirements of this service.

  • Please plan accordingly if you wish to use this service as this asset will be required in the request process!

How to request services

• If you’ve not yet registered your project in ProTracks, do so and select the ‘mosio’ service before clicking submit:

  • Click Here to Register your project

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• If you already have a CTSI ProTracks project registration Click Here to submit request

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Cost Summary

An annual subscription is required to use this service, with other fee’s as applicable:

Annual Subscription: $314

The Annual subscription includes…

• 2 user logins

• 3,000 message segments per year

• Single 2-way SMS Mosio Dashboard (project)

Other Fees: (as applicable)

• If you wish to have additional user logins you may purchase as needed

  • $3 / Month (per login)

• If your project uses more than the allocated 3,000 messages per year, you will be charged a ‘High Message Utilization Fee’ and be granted an additional 3,000 message segments

  • $50 (per 3,000 messages/year)

• Additional REDCap SMS Project phone number: $9 / Month

  • For example, if you wanted to setup a REDCap project with mosios SMS service in order to deliver your REDCap project alerts and survey notifications (for the same IRB effort as your 2-way account), you may purchase an additional phone number to facilitate that interaction.

  • You may not purchase another 2-way account for the same IRB effort. Only a single 2-way account per IRB effort is permitted unless otherwise specified with BMIC team. 

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Mosio Guides

https://mosio.zendesk.com/hc/en-us/articles/4405840984589-Getting-Started-Mosio-Dashboard

https://mosio.zendesk.com/hc/en-us/articles/360054736471-Contacts-Participant-Profile-Overview

https://mosio.zendesk.com/hc/en-us/categories/360002928292-Mosio-User-Guide

https://mosio.zendesk.com/hc/en-us/articles/20605285480589-Unit-15-How-to-Test-Your-New-Mosio-Project-Before-Going-Live

https://mosio.zendesk.com/hc/en-us/articles/360030621952-Reporting

https://mosio.zendesk.com/hc/en-us/articles/20935801248781-How-to-participants-opt-out-of-receiving-text-messages-Can-we-see-when-they-do

Need more help?

• Mosio provides weekly “office hours” Q&A and webinar sessions to talk about your projects:

  • https://www.mosio.com/office-hours/

1. https://mosio.zendesk.com/hc/en-us/requests/new

   1. Provide your request details:

      1. Email

      2. Subject

      3. Description

      4. Microboard

         • In this area you should provide a link to your project dashboard (you need to first sign into mosio to access your dashboard)

   2. Attach any relevant files (be mindful of PHI)

   3. Submit