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  • Annual subscription model of $314 plus $9 monthly fee for REDCap setup

    • Single phone number for 2-way interaction

      • message segments?

    • Single phone number for REDCap 1-way setup

    • 3,000 message segments total

    • $50 fee applied as needed for an additional 3k message segments

      ?

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2-way Project Dashboard & Configurable Features:

Expand

Mosio provides an interactive texting platform allowing research teams to manage and engage with participants. The platform grants the study team access to their project dashboard to facilitate 2-way text messaging with research participants whether that be a simple conversation, appointment reminders, etc.

The CTSI will handle the setup up your project account with Mosio, however it is the study team's responsibility to configure and manage their dashboard /communications with research participants to meet their project needs.

screenshot - dashboard overview.png

Configurable features:

  1. Contacts: https://mosio.zendesk.com/hc/en-us/articles/360054279032-Contacts-Add-New-Contacts

  2. Storylines: https://mosio.zendesk.com/hc/en-us/articles/360033127272-Create-and-edit-Storylines

  3. Text Chat: https://mosio.zendesk.com/hc/en-us/articles/360058565611-TextChat-Overview

  4. Appointments: https://mosio.zendesk.com/hc/en-us/articles/360054736531-Participant-Profile-Appointments-Tab

  5. Alerts: https://mosio.zendesk.com/hc/en-us/articles/360054280592-Alerts-How-to-Schedule-Alerts

  6. Simple Surveys: https://mosio.zendesk.com/hc/en-us/articles/360027557951-Surveys

Note

NOTE: item 6 is a mosio specific survey that is NOT tied to any REDCap project

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  • https://mosio.zendesk.com/hc/en-us/requests/new

    1. Provide your request details:

      1. Email

      2. Subject

      3. Description

      4. Microboard

        • In this area you should provide a link to your project dashboard (you need to first sign into mosio to access your dashboard)

    2. Attach any relevant files (be mindful of PHI)

    3. Submit