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The BMIC team supports the following OpenSpecimen Printer Setup(s):

Supported Case

Explanation

Printer details needed to support

Label Printing Failure

 

The printer has already been configured for project/lab, but labels are failing to print. If you are experiencing print issues, follow the below steps:

  1. Reboot printer (turn power to printer off)

  2. Wait a few minutes

  3. Turn printer power back on

    1. If labels do not begin to generate after taking the steps above, submit a printer support ticket providing the below information in your ‘description’ box.

Printer details needed to support:

Printer Add to existing workflow

A printer & label configuration has already been completed, but now needs configured for an additional printer

Printer details needed to support:

  • Model Number

  • IP Address

  • Maximum DPI

  • Protocol to be printed

  • Protocol Short Title being printed

  • Lab group

    • (ie, OBGYN, Pediatrics, Pulmonary)

  • Date & Time print failure occured

    • (be as specific as possible)

New Machine Setup

(or)

Printer Relocation

A printer needs configured for the first time

(or)

A previously setup printer is being move to a new IP address, which requires new machine setup.

Printer details needed to support:

  • Model Number

  • IP Address

  • Maximum DPI

Panel
panelIconIdatlassian-warning
panelIcon:warning:
bgColor#FFEBE6

If your printer machine has already been configured, but is being move to a new location/room this does not require BMIC support so long as your department IT contact confirms the printer will stay on the same network with the same IP address.

  • Model Number

  • IP Address

  • Maximum DPI

Printer Add to Existing workflow

A printer & label configuration has already been completed, but now needs configured for an additional printer

  • Model Number

  • IP Address

  • Maximum DPI

  • Protocol to be printed

How to submit a help ticket for printer support:

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