Important Considerations
A copy of your approved IRB document(s) that notes SMS/ text message communications is required to
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utilize this service.
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Please plan accordingly if you wish to use this service as your approved IRB document will be required in the request process!
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To meet A2P 10DLC Campaign registration requirements Opt-In assets are also required. Please plan accordingly before submitting a request for Mosio Services!
Opt-In Description:
Phone carriers will evaluate the opt-in workflow. All methods below do not bypass the need for the IRB to have approved the study for SMS communications prior to requesting SMS services.
Acceptable Opt-In methods:
Opt-in by signing ICF that notes SMS/ text messaging communications will be used
Opt-in by online form
Example:
Opt-in by texting a keyword in the FIRST message sent to the participant
This works well for studies that are using SMS as their first point of contact or for recruitment purposes.
The first text sent to the potential participant must host both the opt-in and opt-out language.
It is the study team's responsibility to configure and manage their Mosio project dashboard and communications with research participants to meet their project needs. The CTSI will handle the campaign submission process with Mosio, then hand the account over to the study team.
Cost of Services
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An annual subscription is required to use this service, with other fees as applicable. If your project surpasses the allocated 3,000 outbound message segments per year, you will be charged a $50 ‘High Message Utilization Fee’and be granted an additional 3,000 message segments. This fee will be applied as many times as necessary. |
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2-way Project Dashboard & Configurable Features:
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Please note the configurable functions and features may change over time as Mosio is continually updating their user interface/experience. |
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Mosio provides an interactive texting platform allowing research teams to manage and engage with participants. The platform grants the study team access to their project dashboard to facilitate 2-way text messaging with research participants whether that be a simple conversation, appointment reminders, etc.  Configurable features:
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If you’ve not yet registered your project in ProTracks, do so and select the ‘mosio’ service before clicking submit:
If you already have a CTSI ProTracks project registration (or) have general questions Click Here to submit request to the helpdesk
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https://mosio.zendesk.com/hc/en-us/requests/new
Provide your request details:
Email
Subject
Description
Microboard
In this area you should provide a link to your project dashboard (you need to first sign into mosio to access your dashboard)
Attach any relevant files (be mindful of PHI, clear out as necessary)
Submit