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A copy of your approved IRB document(s) that notes SMS/ text message communications is required to utilize this service. To meet A2P 10DLC Campaign registration requirements Opt-In assets are also required. Please plan accordingly before submitting a request for Mosio Services!

Opt-In Description:

Phone carriers will evaluate the opt-in workflow. All

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methods below do not bypass the need for

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Example Opt-In options are:

the IRB to have approved the study for SMS communications prior to requesting SMS services.

Acceptable Opt-In methods:

  • Opt-in by signing ICF that notes SMS/ text messaging communications will be used

  • Opt-in by online form

    • Example:

      Image Added

  • Opt-in by texting a keyword in the FIRST message sent to the participant 

    • This works well for studies that are using SMS as their first point of contact or for recruitment purposes.

    • The first text sent to the potential participant must host both the opt-in and opt-out language.

    • Opt-in by online form

    • Opt-in by signing ICF (that notes SMS/ text messaging communications will be used) 

It is the study team's responsibility to configure and manage their Mosio project dashboard and communications with research participants to meet their project needs. The CTSI will handle the campaign submission process with Mosio, then hand the account over to the study team.

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2-way Project Dashboard & Configurable Features:

Note

NOTE: only certain features are available for 2-way vs. 2-way with a REDCap project

  • 2-way features:

    Image Removed

  • 2-way with REDCap features:

    screenshot - dashboard overview.pngImage Removed
Expand

Please note the configurable functions and features may change over time as Mosio is continually updating their user interface/experience.

Expand
titleClick here to access guides for each feature

Mosio provides an interactive texting platform allowing research teams to manage and engage with participants. The platform grants the study team access to their project dashboard to facilitate 2-way text messaging with research participants whether that be a simple conversation, appointment reminders, etc.

screenshot - dashboard overview.png
    Configurable features:

    1. Contacts: https://mosio.zendesk.com/hc/en-us/articles/360054279032-Contacts-Add-New-Contacts

    2. Storylines: https://mosio.zendesk.com/hc/en-us/articles/360033127272-Create-and-edit-Storylines

    3. Text Chat: https://mosio.zendesk.com/hc/en-us/articles/360058565611-TextChat-Overview

    4. Appointments: https://mosio.zendesk.com/hc/en-us/articles/360054736531-Participant-Profile-Appointments-Tab

    5. Alerts: https://mosio.zendesk.com/hc/en-us/articles/360054280592-Alerts-How-to-Schedule-Alerts

    6. Simple Surveys: https://mosio.zendesk.com/hc/en-us/articles/360027557951-Surveys

    Note

    NOTE: item 6 is a mosio specific survey that is NOT tied to any REDCap project

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  • https://mosio.zendesk.com/hc/en-us/requests/new

    1. Provide your request details:

      1. Email

      2. Subject

      3. Description

      4. Microboard

        • In this area you should provide a link to your project dashboard (you need to first sign into mosio to access your dashboard)

    2. Attach any relevant files (be mindful of PHI, clear out as necessary)

    3. Submit