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  • Opt-in by signing ICF that notes SMS/ text messaging communications will be used

  • Opt-in by online form

    • Example:

      RedCap_Twilio_Image (1).tiffImage RemovedImage Added
  • Opt-in by texting a keyword in the FIRST message sent to the participant 

    • This works well for studies that are using SMS as their first point of contact or for recruitment purposes.

    • The first text sent to the potential participant must host both the opt-in and opt-out language.

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  • https://mosio.zendesk.com/hc/en-us/requests/new

    1. Provide your request details:

      1. Email

      2. Subject

      3. Description

      4. Microboard

        • In this area you should provide a link to your project dashboard (you need to first sign into mosio to access your dashboard)

    2. Attach any relevant files (be mindful of PHI, clear out as necessary)

    3. Submit