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Important Considerations

A copy of your approved IRB document(s) that notes SMS/ text message communications is required to utilize this service. To meet A2P 10DLC Campaign registration requirements Opt-In assets are also required. Please plan accordingly before submitting a request for Mosio Services!

Opt-In Description:

Phone carriers will evaluate the opt-in workflow. All methods below do not bypass the need for the IRB to have approved the study for SMS communications prior to requesting SMS services.

Acceptable Opt-In methods:

• Opt-in by signing ICF that notes SMS/ text messaging communications will be used

• Opt-in by online form

  • Example:

    Image Added

• Opt-in by texting a keyword in the FIRST message sent to the participant 

  • This works well for studies that are using SMS as their first point of contact or for recruitment purposes.

  • The first text sent to the potential participant must host both the opt-in and opt-out language.

It is the study team's responsibility to configure and manage their Mosio project dashboard and communications with research participants to meet their project needs. The CTSI will handle the campaign submission process with Mosio, then hand the account over to the study team.

Cost of Services

• Annual subscription model ($314) includes:

  • Interactive SMS project dashboard & features (single phone number)

  • 2 user logins

  • 3,000 outbound message segments per year

• If you wish to have additional user logins you may purchase as needed

  • $3 / Month (per login)

• Message Segments: There are 160 characters allowed in a text message for English. Languages using emojis, accents, or special characters only allow 70 characters per text. Mosio, will concatenate the texts, appearing on the phone as one long message, but sending over multiple segments.

  • Mosio's Free Character Counter for Text Messaging

• If you wish to use Mosio within your REDCap project to deliver REDCap Survey links and alerts, this can be setup with an additional $9 monthly fee.

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2-way Project Dashboard & Configurable Features:

The CTSI will handle the setup up your project account with Mosio, however it is the study teams responsibility to configure and manage their dashboard /communications with research participants to meet their project needs.

Configurable features:

• Contact list

• 2-Way Text Chat

• Appointment Reminders

• Storylines

• Simple Surveys

• 1-way integration for a singular redcap project’s ‘Alerts & Notifications’

Image Added Contacts: https://mosio.zendesk.com/hc/en-us/articles/360054279032-Contacts-Add-New-Contacts Storylines: https://mosio.zendesk.com/hc/en-us/articles/360033127272-Create-and-edit-Storylines Text Chat: https://mosio.zendesk.com/hc/en-us/articles/360058565611-TextChat-Overview Appointments: https://mosio.zendesk.com/hc/en-us/articles/360054736531-Participant-Profile-Appointments-Tab Alerts: https://mosio.zendesk.com/hc/en-us/

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Important Considerations:

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Typically a copy of your approved IRB document that notes SMS/ text message communications is required to facilitate opt-in requirements of this service.

• Please plan accordingly if you wish to use this service as this asset will be required in the request process!

How to request services:

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How to request Mosio services

• If you’ve not yet registered your project in ProTracks, do so and select the

  ‘mosio’ service:

  ‘mosio’ service before clicking submit:

  • Click Here to Register your project and request services

Cost Summary:

Annual Subscription: $314

The Annual subscription includes…

• 2 user logins

• 3,000 messages per year

• 1 Mosio project

Other Fees: (as applicable)

• Additional Projects: $9 / Month

  •  Only applicable for projects under the same IRB as the base, annual subscription project.

  • Unique (annual subscription) projects are required for each IRB effort

• If you wish to have additional user logins, you may pay for () additional accounts (max total accounts allowed ())

  • $3 per Login /Month

• If your project uses more than the allocated 3,000 messages per year, you will be charged a ‘High Message Utilization Fee’

  • $50 (per 3000 messages/year)

Other FAQ’s:

• • Image Added

• If you already have a CTSI ProTracks project registration (or) have general questions Click Here to submit request to the helpdesk

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Mosio Guides

https://mosio.zendesk.com/hc/en-us/articles/4405840984589-Getting-Started-Mosio-Dashboard

https://mosio.zendesk.com/hc/en-us/articles/360027557631360054736471-Contacts-HowParticipant-To-Find-Your-Virtual-Texting-NumberProfile-Overview

https://mosio.zendesk.com/hc/en-us/categories/360002928292-Mosio-User-Guide

https://mosio.zendesk.com/hc/en-us/articles/36005963193120605285480589-ToolsUnit-Answer15-Templates-How-to-Test-CreateYour-New-andMosio-ManageProject-PreBefore-Formatted-Responses-to-QuestionsGoing-Live

https://mosio.zendesk.com/hc/en-us/articles/360030621952-Reporting

https://mosio.zendesk.com/hc/en-us/articles/20935801248781-How-to-participants-opt-out-of-receiving-text-messages-Can-we-see-when-they-do

Need more help?

• Mosio provides weekly “office hours” Q&A and webinar sessions to talk about your projects:

  • https://www.mosio.com/office-hours/

• https://mosio.zendesk.com/hc/en-us/requests/new

  1. Provide your request details:

     1. Email

     2. Subject

     3. Description

     4. Microboard

        • In this area you should provide a link to your project dashboard (you need to first sign into mosio to access your dashboard)

  2. Attach any relevant files (be mindful of PHI, clear out as necessary)

  3. Submit