Initial Considerations
The BMIC team will be unable to assist with printer setup & label design until the below has been accomplished/gather by the research team:
Choosing a printer based on lab needs
Ethernet connectivity
Printing options (Direct Thermal vs. Thermal transfer)
Label size and type
Ribbons
Any other supplies (uptake core for the ribbon)
Order printer (as applicable)
Gathers printer details: (work with your IT department contact to confirm this information)
Model Number
IP Address
Maximum DPI
Department IT contact to test printer (locally):
Plug printer into port
Turn printer on
Ensure printer receives signal
Calibrate printer and labels locally
The Process
Once the research team and their department IT contact has ensured the above is completed with success, submit a BMIC Printer support ticket: https://utahctsi.atlassian.net/servicedesk/customer/portal/4/group/23/create/124
Provide relevant details for your request:
Model Number
IP Address
Maximum DPI
Submit ticket
BMIC team will respond via help ticket to gather required information needed to begin your Printer setup with OpenSpecimen:
BMIC team obtains firewall exception (est. 2-3 weeks)
BMIC team configures printer connection to OpenSpecimen (est. 1 week)
OpenSpecimen Navigator aligns with research team on label design in testing environment
Research team tests label printing & adjusts as needed
Research team confirms design
Additional Considerations
If your printer machine has already been configured, but is being move to a new location/room this does not require BMIC support so long as your department IT contact confirms the printer will stay on the same network with the same IP address.
The BMIC team supports the following Printer Setup(s):
Label Printing Failure
| The printer has already been configured for project/lab, but labels are failing to print. If you are experiencing print issues, follow the below steps:
Printer details needed to support:
|
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New Machine Setup (or) Printer Relocation | A printer needs configured for the first time (or) A previously setup printer is being move to a new IP address, which requires new machine setup. Printer details needed to support:
|
Printer Add to existing workflow | A printer & label configuration has already been completed, but now needs configured for an additional printer Printer details needed to support:
|