Mosio 2-way Text Messaging

Important Considerations

A copy of your approved IRB document(s) that notes SMS/ text message communications is required to utilize this service. To meet A2P 10DLC Campaign registration requirements Opt-In assets are also required. Please plan accordingly before submitting a request for Mosio Services!

Opt-In Description:

• Phone carriers will evaluate the opt-in workflow. All options below do not bypass the need for IRB approval of SMS study communications.

  Example Opt-In options are:

  • Opt-in by texting a keyword in the FIRST message sent to the participant 

    • This works well for studies that are using SMS as their first point of contact or for recruitment purposes.

    • The first text sent to the potential participant must host both the opt-in and opt-out language.

  • Opt-in by online form

  • Opt-in by signing ICF (that notes SMS/ text messaging communications will be used) 

It is the study team's responsibility to configure and manage their Mosio project dashboard and communications with research participants to meet their project needs. The CTSI will handle the campaign submission process with Mosio, then hand the account over to the study team.

Cost of Services

• Annual subscription model ($314) includes:

  • Interactive SMS project dashboard & features (single phone number)

  • 2 user logins

  • 3,000 outbound message segments per year

• If you wish to have additional user logins you may purchase as needed

  • $3 / Month (per login)

• Message Segments: There are 160 characters allowed in a text message for English. Languages using emojis, accents, or special characters only allow 70 characters per text. Mosio, will concatenate the texts, appearing on the phone as one long message, but sending over multiple segments.

  • Mosio's Free Character Counter for Text Messaging

• If you wish to use Mosio within your REDCap project to deliver REDCap Survey links and alerts, this can be setup with an additional $9 monthly fee.

2-way Project Dashboard & Configurable Features:

 Click here to expand...

Mosio provides an interactive texting platform allowing research teams to manage and engage with participants. The platform grants the study team access to their project dashboard to facilitate 2-way text messaging with research participants whether that be a simple conversation, appointment reminders, etc.

Configurable features:

1. Contacts: https://mosio.zendesk.com/hc/en-us/articles/360054279032-Contacts-Add-New-Contacts

2. Storylines: https://mosio.zendesk.com/hc/en-us/articles/360033127272-Create-and-edit-Storylines

3. Text Chat: https://mosio.zendesk.com/hc/en-us/articles/360058565611-TextChat-Overview

4. Appointments: https://mosio.zendesk.com/hc/en-us/articles/360054736531-Participant-Profile-Appointments-Tab

5. Alerts: https://mosio.zendesk.com/hc/en-us/articles/360054280592-Alerts-How-to-Schedule-Alerts

6. Simple Surveys: https://mosio.zendesk.com/hc/en-us/articles/360027557951-Surveys

NOTE: item 6 is a mosio specific survey that is NOT tied to any REDCap project

How to request Mosio services

• If you’ve not yet registered your project in ProTracks, do so and select the ‘mosio’ service before clicking submit:

  • Click Here to Register your project

    

• If you already have a CTSI ProTracks project registration (or) have general questions Click Here to submit request to the helpdesk

Mosio Guides

https://mosio.zendesk.com/hc/en-us/articles/4405840984589-Getting-Started-Mosio-Dashboard

https://mosio.zendesk.com/hc/en-us/articles/360054736471-Contacts-Participant-Profile-Overview

https://mosio.zendesk.com/hc/en-us/categories/360002928292-Mosio-User-Guide

https://mosio.zendesk.com/hc/en-us/articles/20605285480589-Unit-15-How-to-Test-Your-New-Mosio-Project-Before-Going-Live

https://mosio.zendesk.com/hc/en-us/articles/360030621952-Reporting

https://mosio.zendesk.com/hc/en-us/articles/20935801248781-How-to-participants-opt-out-of-receiving-text-messages-Can-we-see-when-they-do

Need more help?

• Mosio provides weekly “office hours” Q&A and webinar sessions to talk about your projects:

  • https://www.mosio.com/office-hours/

• https://mosio.zendesk.com/hc/en-us/requests/new

  1. Provide your request details:

     1. Email

     2. Subject

     3. Description

     4. Microboard

        • In this area you should provide a link to your project dashboard (you need to first sign into mosio to access your dashboard)

  2. Attach any relevant files (be mindful of PHI)

  3. Submit