OpenSpecimen Printer Support

The BMIC team supports the following Printer Setup(s):

Label Printing Failure

The printer has already been configured for project/lab, but labels are failing to print. If you are experiencing print issues, follow the below steps:

Reboot printer (turn power to printer off)
Wait a few minutes
Turn printer power back on
1. If labels do not begin to generate after taking the steps above, submit a printer support ticket providing the below information in your ‘description’ box.

Printer details needed to support:

Protocol Short Title being printed
Lab group (ie, OBGYN, Pediatrics, Pulmonary)
Date & Time print failure occured (be as specific as possible)

New Machine Setup (or) Printer Relocation

A printer needs configured for the first time

(or)

A previously setup printer is being move to a new IP address, which requires new machine setup.

NOTE:

If your printer machine has already been configured, but is being move to a new location/room this does not require BMIC support so long as your department IT contact confirms the printer will stay on the same network with the same IP address.

Printer details needed to support:

Model Number
IP Address
Maximum DPI

Printer Add to existing workflow

A printer & label configuration has already been completed, but now needs configured for an additional printer

Printer details needed to support:

Model Number
IP Address
Maximum DPI
Protocol to be printed

How to submit a help ticket for printer support:

Navigate to: https://utahctsi.atlassian.net/servicedesk/customer/portal/4/group/23/create/124
1. Provide a 1 sentence summary
2. Provide relevant details for your request within the description box based on the above supported use-cases.
3. Submit Request
After your request has been submitted a BMIC team member will reach out to proceed.