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Mosio provides an interactive texting platform allowing research teams to manage and engage with their participants. The platform grants the study team access to their own, unique, project dashboard to facilitate 2-way text messaging with research participants whether that be a simple conversation, appointment reminders, or xxxxxxxx. alerts.

The CTSI will handle the initial setup up the your project account with Mosio, however it is the study teams responsible to configure and manage their dashboard /communications with research participants to meet their project needs.

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Important Considerations:

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  • Additional Projects: $9 / Month

    •  Only applicable for projects under the same IRB as the base, annual subscription project.

    • Unique (annual subscription) projects are required for each IRB effort

  • If you wish to have additional user logins, you may add ()

    • $3 per Login /Month

  • If your project uses more than the allocated 3,000 messages per year, you will be charged a ‘High Message Utilization Fee’

    • $50 (per 3000 messages/year)

Getting started: https://mosio.zendesk.com/hc/en-us/categories/360002928292-Mosio-User-Guide

For Mosio help

FAQ guides:

https://mosio.zendesk.com/hc/en-us/articles/360054279032-Contacts-Add-New-Contacts

https://mosio.zendesk.com/hc/en-us/articles/360058110672-TextChat-How-to-Send-Quicksend-and-Answer-Messages

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https://mosio.zendesk.com/hc/en-us/articles/360054280592-Alerts-How-to-Schedule-Alerts Other FAQ’s:

https://mosio.zendesk.com/hc/en-us/articles/360027557631-How-To-Find-Your-Virtual-Texting-Number

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