Mosio provides an interactive texting platform allowing research teams to manage and engage with their participants. The platform grants the study team access to their own, unique, project dashboard to facilitate 2-way text messaging with research participants whether that be a simple conversation, appointment reminders, or xxxxxxxx.
The CTSI will handle the initial setup up the account, however it is the study teams responsible to configure and manage their dashboard /communications with research participants.
Important Considerations:
Typically a copy of your approved IRB document that notes SMS/ text message communications is required to facilitate opt-in requirements of this service.
Please plan accordingly if you wish to use this service as this asset will be required in the request process!
How to request services:
If you already have a CTSI ProTracks project registration, follow: ()
If you’ve not yet registered your project in ProTracks, do so and select the ‘mosio’ service: Click Here to Register your project and request services
Cost Summary:
Annual Subscription: $314
The Annual subscription includes…
1 Mosio project
2 user logins
3,000 messages per year
Other Fees: (as applicable)
Additional Projects: $9 / Month
Only applicable for projects under the same IRB as the base, annual subscription project.
Unique (annual subscription) projects are required for each IRB effort
If you wish to have additional user logins, you may add ()
$3 per Login /Month
If your project uses more than the allocated 3,000 messages per year, you will be charged a ‘High Message Utilization Fee’
$50 (per 3000 messages/year)
Getting started: https://mosio.zendesk.com/hc/en-us/categories/360002928292-Mosio-User-Guide
For Mosio help
FAQ guides:
https://mosio.zendesk.com/hc/en-us/articles/360054279032-Contacts-Add-New-Contacts
https://mosio.zendesk.com/hc/en-us/articles/360054280592-Alerts-How-to-Schedule-Alerts
https://mosio.zendesk.com/hc/en-us/articles/360027557631-How-To-Find-Your-Virtual-Texting-Number