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Important Considerations
A copy of your approved IRB document that notes SMS/ text message communications is required to facilitate opt-in requirements of this service.
Please plan accordingly if you wish to use this service as this asset will be required in the request process!
Summary of Services:
2-way SMS | Provides access to interactive 2-way text chart dashboard SMS project dashboard & features
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1-Way SMS via REDCap | Provides 1-way SMS delivery of a REDCap project’s projects surveys and alerts
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2-way SMS and 1-Way SMS via REDCap Delivery | Provides access to interactive 2-way text chart dashboard and 1-way SMS delivery of a REDCap project’s surveys and alerts.
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2-way account dashboard & features:
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Mosio provides an interactive texting platform allowing research teams to manage and engage with participants. The platform grants the study team access to their project dashboard to facilitate 2-way text messaging with research participants whether that be a simple conversation, appointment reminders, etc. The CTSI will handle the setup up your project account with Mosio, however it is the study team's responsibility to configure and manage their dashboard /communications with research participants to meet their project needs.  Configurable features: (only available for 2-way accounts)
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Contact list
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Storylines
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A copy of your approved IRB document that notes SMS/ text message communications is required to facilitate opt-in requirements of this service.
Please plan accordingly if you wish to use this service as this asset will be required in the request process!
How to request services
If you’ve not yet registered your project in ProTracks, do so and select the ‘mosio’ service before clicking submit:
If you already have a CTSI ProTracks project registration Click Here to submit request to the helpdesk
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Cost
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Details
An annual subscription is required to use this service, with other fee’s fees as applicable:
Annual Subscription: $314
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If you wish to have additional user logins you may purchase as needed
$3 / Month (per login)
If your project uses more than the allocated 3,000 messages per year, you will be charged a ‘High Message Utilization Fee’ and be granted an additional 3,000 message segments
$50 (per 3,000 messages/year)
Additional REDCap SMS Project phone number: $9 / Month
For example, if you wanted to setup a REDCap project with Mosio's SMS service in order to deliver your REDCap project alerts and survey notifications (for the same IRB effort as your 2-way account), you may purchase an additional phone number to facilitate that interaction.
You may not purchase another 2-way account for the same IRB effort. Only a single 2-way account per IRB effort is permitted unless otherwise specified with BMIC team.
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Mosio Guides
https://mosio.zendesk.com/hc/en-us/articles/4405840984589-Getting-Started-Mosio-Dashboard
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Need more help?
Mosio provides weekly “office hours” Q&A and webinar sessions to talk about your projects:
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