Mosio Text Messaging Service(s)

Important Considerations

• A copy of your approved IRB document that notes SMS/ text message communications is required to facilitate opt-in requirements of this service.

  • Please plan accordingly if you wish to use this service as this asset will be required in the request process!

Summary of Services:

2-way account dashboard & features:

 Click here to expand...

Mosio provides an interactive texting platform allowing research teams to manage and engage with participants. The platform grants the study team access to their project dashboard to facilitate 2-way text messaging with research participants whether that be a simple conversation, appointment reminders, etc.

The CTSI will handle the setup up your project account with Mosio, however it is the study team's responsibility to configure and manage their dashboard /communications with research participants to meet their project needs.

Configurable features: (only available for 2-way accounts)

1. Contacts:

2. Storylines:

3. Text Chat:

4. Appointments:

5. Alerts:

6. Simple Surveys

NOTE: This is a mosio specific survey that is NOT tied to any REDCap project

How to request services

• If you’ve not yet registered your project in ProTracks, do so and select the ‘mosio’ service before clicking submit:

  • Click Here to Register your project

    

• If you already have a CTSI ProTracks project registration Click Here to submit request to the helpdesk

Cost Details

An annual subscription is required to use this service, with other fees as applicable:

Annual Subscription: $314

The Annual subscription includes…

• 2 user logins

• 3,000 message segments per year

• Single 2-way SMS Mosio Dashboard (project)

Other Fees: (as applicable)

• If you wish to have additional user logins you may purchase as needed

  • $3 / Month (per login)

• If your project uses more than the allocated 3,000 messages per year, you will be charged a ‘High Message Utilization Fee’ and be granted an additional 3,000 message segments

  • $50 (per 3,000 messages/year)

• Additional REDCap SMS Project phone number: $9 / Month

  • For example, if you wanted to setup a REDCap project with Mosio's SMS service in order to deliver your REDCap project alerts and survey notifications (for the same IRB effort as your 2-way account), you may purchase an additional phone number to facilitate that interaction.

  • You may not purchase another 2-way account for the same IRB effort. Only a single 2-way account per IRB effort is permitted unless otherwise specified with BMIC team. 

Mosio Guides

https://mosio.zendesk.com/hc/en-us/articles/4405840984589-Getting-Started-Mosio-Dashboard

https://mosio.zendesk.com/hc/en-us/articles/360054736471-Contacts-Participant-Profile-Overview

https://mosio.zendesk.com/hc/en-us/categories/360002928292-Mosio-User-Guide

https://mosio.zendesk.com/hc/en-us/articles/20605285480589-Unit-15-How-to-Test-Your-New-Mosio-Project-Before-Going-Live

https://mosio.zendesk.com/hc/en-us/articles/360030621952-Reporting

https://mosio.zendesk.com/hc/en-us/articles/20935801248781-How-to-participants-opt-out-of-receiving-text-messages-Can-we-see-when-they-do

Need more help?

• Mosio provides weekly “office hours” Q&A and webinar sessions to talk about your projects:

  • https://www.mosio.com/office-hours/

1. https://mosio.zendesk.com/hc/en-us/requests/new

   1. Provide your request details:

      1. Email

      2. Subject

      3. Description

      4. Microboard

         • In this area you should provide a link to your project dashboard (you need to first sign into mosio to access your dashboard)

   2. Attach any relevant files (be mindful of PHI)

   3. Submit