Important Considerations
A copy of your approved IRB document that notes SMS/ text message communications is required to facilitate opt-in requirements of this service.
Please plan accordingly if you wish to use this service as this asset your approved IRB docuemnt will be required in the request process!
Summary Cost of Services:
An annual subscription is required to use either of the below services, with other fees as applicable.
2-way Way SMS | Provides access to interactive SMS project dashboard & features
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1-Way SMS via REDCap | Provides 1-way SMS delivery of a REDCap projects surveys and alerts
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If your project surpasses the allocated 3,000 messages per year, you will be charged a $50 ‘High Message Utilization Fee’ and be granted an additional 3,000 message segments |
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What if I want to use both services?
The same annual subscription model would be used, however additional fees are applied and separate numbers must be used for each service.
Annual subscription model of $314 plus $9 monthly fee for REDCap setup
Single phone number for 2-way interaction
Single phone number for REDCap 1-way setup
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Annual subscription model of $314 plus $9 monthly fee for REDCap setup
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2-way account dashboard & features:
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Mosio provides an interactive texting platform allowing research teams to manage and engage with participants. The platform grants the study team access to their project dashboard to facilitate 2-way text messaging with research participants whether that be a simple conversation, appointment reminders, etc. The CTSI will handle the setup up your project account with Mosio, however it is the study team's responsibility to configure and manage their dashboard /communications with research participants to meet their project needs.  Configurable features: (only available for 2-way accounts)
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How to request Mosio services
If you’ve not yet registered your project in ProTracks, do so and select the ‘mosio’ service before clicking submit:
If you already have a CTSI ProTracks project registration Click Here to submit request to the helpdesk
Cost Details
An annual subscription is required to use this service, with other fees as applicable:
Annual Subscription: $314
The Annual subscription includes…
2 user logins
3,000 message segments per year
Single 2-way SMS Mosio Dashboard (project)
Other Fees: (as applicable)
If you wish to have additional user logins you may purchase as needed
$3 / Month (per login)
If your project uses more than the allocated 3,000 messages per year, you will be charged a ‘High Message Utilization Fee’ and be granted an additional 3,000 message segments
$50 (per 3,000 messages/year)
Additional REDCap SMS Project phone number: $9 / Month
For example, if you wanted to setup a REDCap project with Mosio's SMS service in order to deliver your REDCap project alerts and survey notifications (for the same IRB effort as your 2-way account), you may purchase an additional phone number to facilitate that interaction.
You may not purchase another 2-way account for the same IRB effort. Only a single 2-way account per IRB effort is permitted unless otherwise specified with BMIC team.
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Mosio Guides
https://mosio.zendesk.com/hc/en-us/articles/4405840984589-Getting-Started-Mosio-Dashboard
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