Mosio provides an interactive texting platform allowing research teams to manage and engage with their participants. The platform grants the study team access to their own, unique, project dashboard to facilitate 2-way text messaging with research participants whether that be a simple conversation, appointment reminders, or xxxxxxxx.
The CTSI will handle the initial setup up the account, however it is the study teams responsible to configure and manage their dashboard /communications with research participants.
Important Considerations:
Typically a copy of your approved IRB document that notes SMS/ text message communications is required to facilitate opt-in requirements of this service.
Please plan accordingly if you wish to use this service as this asset will be required in the request process!
How to request services:
If you already have a CTSI ProTracks project registration, follow: ()
If you’ve not yet registered your project in ProTracks, do so and select the ‘mosio’ service: Click Here to Register your project and request services
Cost Summary:
Annual Subscription: $314
The Annual subscription includes…
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Important Considerations
A copy of your approved IRB document(s) that notes SMS/ text message communications is required to utilize this service. To meet A2P 10DLC Campaign registration requirements Opt-In assets are also required. Please plan accordingly before submitting a request for Mosio Services!
Opt-In Description:
Phone carriers will evaluate the opt-in workflow. All methods below do not bypass the need for the IRB to have approved the study for SMS communications prior to requesting SMS services.
Acceptable Opt-In methods:
Opt-in by signing ICF that notes SMS/ text messaging communications will be used
Opt-in by online form
Example:
Opt-in by texting a keyword in the FIRST message sent to the participant
This works well for studies that are using SMS as their first point of contact or for recruitment purposes.
The first text sent to the potential participant must host both the opt-in and opt-out language.
It is the study team's responsibility to configure and manage their Mosio project dashboard and communications with research participants to meet their project needs. The CTSI will handle the campaign submission process with Mosio, then hand the account over to the study team.
Cost of Services
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An annual subscription is required to use this service, with other fees as applicable. If your project surpasses the allocated 3,000 outbound message segments per year, you will be charged a $50 ‘High Message Utilization Fee’and be granted an additional 3,000 message segments. This fee will be applied as many times as necessary. |
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Annual subscription model ($314) includes:
Interactive SMS project dashboard & features (single phone number)
2 user logins
3,000
outbound message segments per year
Other Fees: (as applicable)
Additional Projects: $9 / Month
Only applicable for projects under the same IRB as the base, annual subscription project.
Unique (annual subscription) projects are required for each IRB effort
If you wish to have additional user logins, you may add ()
$3 per Login /Month
If your project uses more than the allocated 3,000 messages per year, you will be charged a ‘High Message Utilization Fee’
$50 (per 3000 messages/year)
If you wish to have additional user logins you may purchase as needed
$3 / Month (per login)
Message Segments: There are 160 characters allowed in a text message for English. Languages using emojis, accents, or special characters only allow 70 characters per text. Mosio, will concatenate the texts, appearing on the phone as one long message, but sending over multiple segments.
If you wish to use Mosio within your REDCap project to deliver REDCap Survey links and alerts, this can be setup with an additional $9 monthly fee.
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1-way SMS via REDCapIf you want to use just SMS 1-way delivery in your REDCap project you may utilize Twilio Services |
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2-way Project Dashboard & Configurable Features:
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Please note the configurable functions and features may change over time as Mosio is continually updating their user interface/experience. |
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Mosio provides an interactive texting platform allowing research teams to manage and engage with participants. The platform grants the study team access to their project dashboard to facilitate 2-way text messaging with research participants whether that be a simple conversation, appointment reminders, etc. 
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For Mosio help
FAQ guides:
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How to request Mosio services
If you’ve not yet registered your project in ProTracks, do so and select the ‘mosio’ service before clicking submit:
If you already have a CTSI ProTracks project registration (or) have general questions Click Here to submit request to the helpdesk
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Mosio Guides
https://mosio.zendesk.com/hc/en-us/articles/4405840984589-Getting-Started-Mosio-Dashboard
https://mosio.zendesk.com/hc/en-us/articles/360054736471-Contacts-Participant-Profile-Overview
https://mosio.zendesk.com/hc/en-us/categories/360002928292-Mosio-User-Guide
https://mosio.zendesk.com/hc/en-us/articles/36005963193120605285480589-ToolsUnit-Answer15-Templates-How-to-Create-and-Manage-Pre-Formatted-Responses-to-QuestionsTest-Your-New-Mosio-Project-Before-Going-Live
https://mosio.zendesk.com/hc/en-us/articles/360030621952-Reporting
Need more help?
Mosio provides weekly “office hours” Q&A and webinar sessions to talk about your projects:
https://mosio.zendesk.com/hc/en-us/requests/new
Provide your request details:
Email
Subject
Description
Microboard
In this area you should provide a link to your project dashboard (you need to first sign into mosio to access your dashboard)
Attach any relevant files (be mindful of PHI, clear out as necessary)
Submit