OpenSpecimen Printer Support

The BMIC team supports the following Printer Setup(s):
Supported Case	Explanation	Printer details needed to support
Label Printing Failure	The printer has already been configured for project/lab, but labels are failing to print. If you are experiencing print issues, follow the below steps: Reboot printer (turn power to printer off) Wait a few minutes Turn printer power back on If labels do not begin to generate after taking the steps above, submit a printer support ticket providing the below information in your ‘description’ box.	Protocol Short Title being printed Lab group (ie, OBGYN, Pediatrics, Pulmonary) Date & Time print failure occured (be as specific as possible)
New Machine Setup (or) Printer Relocation	A printer needs configured for the first time (or) A previously setup printer is being move to a new IP address, which requires new machine setup. If your printer machine has already been configured, but is being move to a new location/room this does not require BMIC support so long as your department IT contact confirms the printer will stay on the same network with the same IP address.	Model Number IP Address Maximum DPI
Printer Add to Existing workflow	A printer & label configuration has already been completed, but now needs configured for an additional printer	Model Number IP Address Maximum DPI Protocol to be printed

How to submit a help ticket for printer support:

Navigate to: https://utahctsi.atlassian.net/servicedesk/customer/portal/4/group/23/create/124
1. Provide a 1 sentence summary
2. Provide relevant details for your request within the description box based on the above supported use-cases.
3. Submit Request
After your request has been submitted a BMIC team member will reach out to proceed.