Mosio Text Messaging Service(s)

Important Considerations

• A copy of your approved IRB document that notes SMS/ text message communications is required to facilitate opt-in requirements of this service.

  • Please plan accordingly if you wish to use this service as your approved IRB document will be required in the request process!

• The CTSI will handle the setup up your project account with Mosio, however it is the study team's responsibility to configure and manage their project dashboard /communications with research participants to meet their project needs.

Cost of Services

An annual subscription is required to use either of the below services, with other fees as applicable.

What if I want to use both services? Additional fees apply.

Separate numbers must be used for each service.

• Annual subscription model of $314 plus $9 monthly fee for REDCap setup

  • Single phone number for 2-way interaction

  • Single phone number for REDCap 1-way setup

    • 3,000 message segments total

  • $50 fee applied as needed for an additional 3k message segments

2-way Project Dashboard & Configurable Features:

 Click here to expand...

Mosio provides an interactive texting platform allowing research teams to manage and engage with participants. The platform grants the study team access to their project dashboard to facilitate 2-way text messaging with research participants whether that be a simple conversation, appointment reminders, etc.

Configurable features:

1. Contacts: https://mosio.zendesk.com/hc/en-us/articles/360054279032-Contacts-Add-New-Contacts

2. Storylines: https://mosio.zendesk.com/hc/en-us/articles/360033127272-Create-and-edit-Storylines

3. Text Chat: https://mosio.zendesk.com/hc/en-us/articles/360058565611-TextChat-Overview

4. Appointments: https://mosio.zendesk.com/hc/en-us/articles/360054736531-Participant-Profile-Appointments-Tab

5. Alerts: https://mosio.zendesk.com/hc/en-us/articles/360054280592-Alerts-How-to-Schedule-Alerts

6. Simple Surveys: https://mosio.zendesk.com/hc/en-us/articles/360027557951-Surveys

NOTE: item 6 is a mosio specific survey that is NOT tied to any REDCap project

How to request Mosio services

• If you’ve not yet registered your project in ProTracks, do so and select the ‘mosio’ service before clicking submit:

  • Click Here to Register your project

    

• If you already have a CTSI ProTracks project registration Click Here to submit request to the helpdesk

Mosio Guides

https://mosio.zendesk.com/hc/en-us/articles/4405840984589-Getting-Started-Mosio-Dashboard

https://mosio.zendesk.com/hc/en-us/articles/360054736471-Contacts-Participant-Profile-Overview

https://mosio.zendesk.com/hc/en-us/categories/360002928292-Mosio-User-Guide

https://mosio.zendesk.com/hc/en-us/articles/20605285480589-Unit-15-How-to-Test-Your-New-Mosio-Project-Before-Going-Live

https://mosio.zendesk.com/hc/en-us/articles/360030621952-Reporting

https://mosio.zendesk.com/hc/en-us/articles/20935801248781-How-to-participants-opt-out-of-receiving-text-messages-Can-we-see-when-they-do

Need more help?

• Mosio provides weekly “office hours” Q&A and webinar sessions to talk about your projects:

  • https://www.mosio.com/office-hours/

• https://mosio.zendesk.com/hc/en-us/requests/new

  1. Provide your request details:

     1. Email

     2. Subject

     3. Description

     4. Microboard

        • In this area you should provide a link to your project dashboard (you need to first sign into mosio to access your dashboard)

  2. Attach any relevant files (be mindful of PHI)

  3. Submit